Returns & Exchanges

For all returns and exchanges, please contact our customer care team at 1-800-336-6657 (Mon - Sat 9:00am - 5:00pm EST). They will be happy to assist you with our process and get you set up with a pre-paid return shipping label.

    Return and Exchange Guidelines:
  • Product must be in NEW (unworn) condition.
  • Try on shoes over a carpeted surface in order to prevent scuffing
  • Product must be in ORIGINAL, UNDAMAGED box packed in an appropriate shipping container.
  • Product returns that are deemed as unacceptable, or not in NEW resell-able condition, will be returned to the sender at the sender’s expense.
  • Products may be returned within 30 DAYS from the day your order was received.
  • Kenkoh products may be returned within 45 DAYS from the day your was received.
  • Please include a copy of ONE of the following: original invoice receipt, original shipping receipt, or return authorization form.

For returns and exchanges, Happy Feet Plus will provide a pre-paid U.S. Postal Service return shipping label. As noted above, in order to obtain the pre-paid return label, please call our customer care team at 1-800-336-6657.

For all exchanges, use of this return shipping label is free.

For returns for a refund, Happy Feet Plus will deduct $9.99 from your refund for use of the return shipping label.

Please send returns to:

Happy Feet Plus
Returns Department
467 Clearwater/Largo Road N
Largo, FL 33770

Above all, we want you to be happy with your footwear purchase. If you are not satisfied with your merchandise, please contact HFP Customer Service at 1-800-336-6657. We will advise you on the most appropriate course of action.

Please Note: Refunds will be applied to your original payment method.

HFP reserves the right to refuse any returned merchandise for any reason at any time.

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