Customer Service


Frequently Asked Questions

  1. Who is Happy Feet Plus?
  2. How can I contact Happy Feet Plus?
  3. Where are your Retail Stores located?
  4. Finding Your Correct U.S. Size
  5. What are my Shipping options, and how much will it cost?
  6. What are your Return and Exchange Policies?
  7. What are the common foot ailments that your footwear will help relieve?
  8. How does aging affect my legs and feet?
  9. What do I need to do to maintain healthy feet?
  10. How can I find out about working for Happy Feet Plus?
  11. What is the Happy Feet Plus Privacy Policy?
  12. What does Happy Feet Plus do with my personal information?
  13. What is the Plus Points Rewards Program?
  14. How do I earn rewards with Plus Points?
  15. What are your membership tiers?
  16. What Can I Redeem With My Points?
  17. How do I Move Up Tiers To Unlock More Perks?
  18. How Do I Redeem My Rewards?
  19. When Do My Points And Tiers Expire? How Long Are They Valid For?
  20. When Will My Points Be Posted?
  21. How Do Refunds Work With My Point Balance?
  22. I Have Other Questions, Who Can Help Me?

Answers…

  1. Who is Happy Feet Plus?

    Click here to find out about Jacob Wurtz and Jane Strong and how Happy Feet Plus became a leader in health and comfort footwear.


  2. How can I contact Happy Feet Plus?

    We'll be happy to answer all of your questions. Click on the Contact Us link at the top of the page to see our email address and phone number.


  3. Where are your Retail Stores located?

    Happy Feet Plus has 11 retail locations across the Tampa Bay Area. Please Use our Store Locator page to find a Happy Feet Plus store near you.


  4. Finding Your Correct U.S. Size

    For European, Asian, and UK sized footwear, how do I determine my U.S. size? Answer: We've done the work for you! The size dropdown menu on every product page (see right) displays men's and women's U.S. equivalent sizing. Please note that these conversions may vary slightly from brand to brand.

     

    What if I am just browsing to see what you have available in my size? Answer: Our shop by size filtering, located on the left side of brand and style pages, is a useful way to shop for footwear in a specific size. For example, if you are on the Women's Sandals page, clicking "9.5" on this menu will display all of the women's sandals that we currently have available in a U.S. women's size 9.5. If you are on the Men's Sandals page, clicking "9.5" will display all of the men's sandals that we currently have available in a U.S. men's size 9.5.

  5. What are my Shipping options, and how much will it cost?

    Shipping Rates vary dependent upon the number of items purchased, the preferred Shipping Method, and your location. Click here for more info.


  6. What are your Return and Exchange Policies?

    For a full explanation of our Return and Exchange Policies, click here.


  7. What are the common foot ailments that your footwear will help relieve?

    We have compiled a list of several of the most common Foot Ailments that we encounter, along with some recommended footwear.


  8. How does aging affect my legs and feet?

    The California Podiatric Medical Association provides some explanation of the effects of aging. Click here to read more.


  9. What do I need to do to maintain healthy feet?

    The UCLA Health System has compiled a list of 10 Tips for Maintaining Healthy Feet. Remember to wear good shoes, like those sold by Happy Feet Plus.


  10. How can I find out about working for Happy Feet Plus?

    Go to our Employment page for all contact information.


  11. What is the Happy Feet Plus Privacy Policy?

    Click here to read our Privacy Policy.


  12. What does Happy Feet Plus do with my personal information?

    Click here to read our Security Policy.


  13. What is the Plus Points Rewards Program?

    Plus Points is a FREE rewards program that offers you a way to earn points for every dollar you spend with us online, or at one of our 11 Happy Feet Plus store locations. Accumulated points can be used for discounts on purchases.

    Join for free now by clicking here.


  14. How do I earn rewards with Plus Points?


    With our Plus Points rewards program, there are numerous ways to earn rewards!

    • Earn 1 point for every $1 spent.
      Blue Tier Members earn 1 point per dollar spent on all merchandise and...
      Blue Tier Members also earn 2 points per dollar spent on Kenkoh massage sandals.
      Green Tier Members earn 1.25 points per dollar spent on everything and...
      Green Tier Members also earn 2.50 points per dollar spent on Kenkoh massage sandals.
      Gold Tier Members earn 1.50 points per dollar spent on everything and...
      Gold Tier Members also earn 3 points per dollar spent on Kenkoh massage sandals.

    • Immediate Welcome Sign-Up Bonus = 250 points
    • One-Time First Purchase Bonus = 1000 Points
    • Write a review for a product after purchasing = 100 Points
    • Referral Bonus (when you refer a friend) you receive = 250 Points AND the friend you referred receives a 10% off coupon on their first purchase
    • Birthday Bonus = 250 Points every year (Green and Gold Tier Members only)

    Note:
    *Points are only rewarded to the subtotal, excludes tax & shipping on purchases.

    *In Store Purchases: Points earned on all purchases are awarded and eligible for use 30 days after purchase.
    *Online/Website Purchases: Points earned on all purchases are awarded and eligible to be used 30 days after your order ships. 

    • Points expire after 15 months of inactivity.
    • Tier status expires after 12 months of inactivity in January.
    • Point value equals $.02 per point.
    • Have questions? Contact our customer service team by phone at 1-800-336-6657 or by email at customerservice@happyfeet.com

      Join for free now by clicking here.

       

       

    • What are your membership tiers?

      Happy Feet Plus Points Rewards Program offers 3 membership tiers based on how much you purchase each year.

       Blue Member   Green Member   Gold Member 
       Required Purchases per year   $0   $350   $600 
       BENEFITS: 
       Point Calculation   1 x Points   1.25 x Points   1.5 x Points 
       Instant Sign-Up Bonus   250 Points   250 Points   250 Points 
       First Purchase Bonus   1000 Points   1000 Points   1000 Points 
       Offers   -   Special B-Day Offer  Special B-Day Offer 
       First Access   -   Early Notice of Sales   First Access to
      Exclusive Styles 
       Exclusive Events/Promotions   -   -   Chances to be featured
      on social media pages
       Kenkoh Points   2x   2.5x   3x 

      Join for free now by clicking here.


    • What Can I Redeem With My Points?


      Here is what you can redeem with your Plus Points:
      250 Points = $5 Coupon

      500 Points = $10 Coupon
      750 Points = $15 Coupon
      1000 Points = $20 Coupon

      Join for free now by clicking here.


    • How do I Move Up Tiers To Unlock More Perks?


      Plus Points rewards members as they purchase more from HappyFeet.com, Kenkohrelief.com, and any of the Happy Feet Plus retail locations. By purchasing more frequently members are able to accumulate points faster.

      Blue Members:
      • Instant Sign-up Bonus 250 points ($5 Coupon)
      • Points for shopping: $1 = 1 Point
      • First purchase bonus = 1000 Points
      • Earn points by referring family & Friends.
      • Earn 2x Points on Kenkoh purchases. $1 = 2 Points

      Green Members:
      *Spend $350 with Happy Feet Plus within 12 months (December 31st)
      • Instant Sign-up Bonus 250 points ($5 Coupon)
      • Earn 25% more Points for shopping: $1 = 1.25 Points
      • First purchase bonus = 1000 Points
      • Earn points by referring family & Friends.
      • Earn 2.5x Points on Kenkoh purchases. $1 = 2.5 Points
      • Birthday Bonus = 250 Points
      • Early notices of sales

      Gold Members:
      Spend $600+ in purchases at Happy Feet Plus within 12 months (December 31st)
      • Instant Sign-up Bonus 250 points ($5 Coupon)
      • Earn 50% more Points for shopping: $1 = 1.5 Points
      • First purchase bonus = 1000 Points
      • Earn points by referring family & Friends.
      • Earn 3x Points on Kenkoh purchases. $1 = 3 Points
      • Birthday Bonus = 250 Points
      • Early notices of sales
      • First access to exclusives.


      Join for free now by clicking here.


    • How Do I Redeem My Rewards?

      You can redeem your rewards by: Shopping online at HappyFeet.com or Kenkohrelief.com:

      1. Signing into your account and view coupons available under “My Rewards”.
      2. Click redeem on the coupon you wish to use
      3. Copy the coupon code and apply it in your shopping cart before checkout
      4. Or simply checkout and choose the reward you would like to redeem during checkout.

      Shopping In-Store:

      1. Bring in the coupon code you received and present it at time of checkout.
      2. Sign into your account on HappyFeet.com or Kenkohrelief.com
      3. Click on the reward you would like to redeem under the “My Rewards” section and present the coupon code at time of checkout.

      Join for free now by clicking here.


    • When Do My Points And Tiers Expire? How Long Are They Valid For?

      Points expire after inactivity of purchases of 12 months. Tiers will reset at the end of every calendar year (December 31st) regardless of activity.

      Join for free now by clicking here.


    • When Will My Points Be Posted?

      Special sign up bonuses are eligible for immediate use.
      All other Plus Points will be rewarded and available for use 30 days after purchase.

      Join for free now by clicking here.


    • How Do Refunds Work With My Point Balance?

      Points balance will be refunded for the amount that was paid for each item and is spread evenly across each item that was purchased.

      Join for free now by clicking here.


    • I Have Other Questions, Who Can Help Me?

      Please contact Customer Care via our online contact form or by telephone at 800.336.6657 Mon – Fri 9:00 am – 8:00 pm ET and Sat 9:00 am – 5:00 pm ET


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