Customer Service


Frequently Asked Questions

  1. Who is Happy Feet Plus?
  2. How can I contact Happy Feet Plus?
  3. Where are your Retail Stores located?
  4. Finding Your Correct U.S. Size
  5. What are my Shipping options, and how much will it cost?
  6. What are your Return and Exchange Policies?
  7. Do you repair the shoes you sell?
  8. What are the common foot ailments that your footwear will help relieve?
  9. How does aging affect my legs and feet?
  10. What do I need to do to maintain healthy feet?
  11. How can I find out about working for Happy Feet Plus?
  12. What is the Happy Feet Plus Privacy Policy?
  13. What does Happy Feet Plus do with my personal information?

Answers…

  1. Who is Happy Feet Plus?

    Click here to find out about Jacob Wurtz and Jane Strong and how Happy Feet Plus became a leader in health and comfort footwear.

  2. How can I contact Happy Feet Plus?

    We'll be happy to answer all of your questions. Click on the Contact Us link at the top of the page to see our email address and phone number.

  3. Where are your Retail Stores located?

    Use our Store Locator page to find a Happy Feet Plus store near you.

  4. Finding Your Correct U.S. Size

    For European, Asian, and UK sized footwear, how do I determine my U.S. size? Answer: We've done the work for you! The size dropdown menu on every product page (see right) displays men's and women's U.S. equivalent sizing. Please note that these conversions may vary slightly from brand to brand.

     

    What if I am just browsing to see what you have available in my size? Answer: Our shop by size filtering, located on the left side of brand and style pages, is a useful way to shop for footwear in a specific size. For example, if you are on the Women's Sandals page, clicking "9.5" on this menu will display all of the women's sandals that we currently have available in a U.S. women's size 9.5. If you are on the Men's Sandals page, clicking "9.5" will display all of the men's sandals that we currently have available in a U.S. men's size 9.5.

  5. What are my Shipping options, and how much will it cost?

    Shipping Rates vary dependent upon the number of items purchased, the preferred Shipping Method, and your location. Click here for more info.

  6. What are your Return and Exchange Policies?

    For a full explanation of our Return and Exchange Policies, click here.

  7. Do you repair the shoes you sell?

    Happy Feet Plus is an authorized Birkenstock repair facility. We also repair and resole Finn Comfort footwear. For more information see our Repairs page or call 1-800-336-6657 x244.

  8. What are the common foot ailments that your footwear will help relieve?

    We have compiled a list of several of the most common Foot Ailments that we encounter, along with some recommended footwear.

  9. How does aging affect my legs and feet?

    The California Podiatric Medical Association provides some explanation of the effects of aging. Click here to read more.

  10. What do I need to do to maintain healthy feet?

    The UCLA Health System has compiled a list of 10 Tips for Maintaining Healthy Feet. Remember to wear good shoes, like those sold by Happy Feet Plus.

  11. How can I find out about working for Happy Feet Plus?

    Go to our Employment page for all contact information.

  12. What is the Happy Feet Plus Privacy Policy?

    Click here to read our Privacy Policy.

  13. What does Happy Feet Plus do with my personal information?

    Click here to read our Security Policy.


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