Overall, it was a good experience. The first pair I received were a little too big and I returned them. The return was processed quickly and I had the new pair within a week or so. I made one or two calls to customer service, and they were handled quickly and efficiently. The website is simple and straightforward, which I like.
The new shoes fit much better. I am very happy with Finn Comfort shoes in general. I have another pair that I purchased from another retailer as well as a pair of slides I bought for around the house (from HappyFeetPlus). I'm still experiencing some heel pain, but it is much better with the Finns. I love the contoured insole on these shoes and they use soft high quality leather throughout the shoe. Even the lining is all soft leather, which makes them a pleasure to put on. I'd recommend the shoes and HappyFeetPlus to others.